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Last change on this file since 4dfbf90 was 4dfbf90, checked in by Larry Lawrence <larry@…>, 19 years ago

edited Editors chapter and updated maintainer information

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1<sect1 id="intro-welcome-askhelp">
2<?dbhtml filename="askhelp.html" dir="introduction"?>
3<title>Asking for help and the FAQ</title>
4
5<para>If you encounter a problem while using this book, and your problem
6is not listed in the FAQ (<ulink
7url="http://www.linuxfromscratch.org/faq"/>), you will find that most
8of the people on Internet Relay Chat (IRC) and
9on the mailing lists are willing to help you. An
10overview of the LFS mailing lists can be found in
11<xref linkend="intro-welcome-maillists"/>. To assist us in diagnosing and solving
12your problem, include as much relevant information as possible in your
13request for help.</para>
14
15<sect2>
16<title>Things to mention</title>
17
18<para>Apart from a brief explanation of the problem you're having, the
19essential things to include in your request are:</para>
20
21<itemizedlist>
22<listitem><para>the version of the book you are using (being
23&version;),</para></listitem>
24<listitem><para>the package or section giving you
25problems,</para></listitem>
26<listitem><para>the exact error message or symptom you are
27receiving,</para></listitem>
28<listitem><para>whether you have deviated from the book or LFS at
29all.</para></listitem>
30</itemizedlist>
31
32<para>(Note that saying that you've deviated from the book doesn't mean
33that we won't help you. It'll just help us to see other possible causes of your problem.)</para>
34
35<para>An excellent article on asking for help on the Internet in general
36has been written by Eric S. Raymond. It is available online at <ulink
37url="http://www.tuxedo.org/~esr/faqs/smart-questions.html"/>.
38Read and follow the hints in that document and you are much more likely
39to get a response to start with and also to get the help you actually
40need.</para>
41</sect2>
42
43</sect1>
44
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