source: introduction/welcome/askhelp.xml@ 71e06e23

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Last change on this file since 71e06e23 was 71e06e23, checked in by Larry Lawrence <larry@…>, 17 years ago

fix chunk xsl error in Preface and Introduction

git-svn-id: svn:// af4574ff-66df-0310-9fd7-8a98e5e911e0

  • Property mode set to 100644
File size: 4.0 KB
1<sect1 id="intro-welcome-askhelp">
2<?dbhtml filename="askhelp.html"?>
3<title>Asking for help and the <acronym>FAQ</acronym></title>
5<para>If you encounter a problem while using this book, and your problem
6is not listed in the <acronym>FAQ</acronym> (<ulink
7url=""/>), you will find that most of the
8people on Internet Relay Chat (<acronym>IRC</acronym>) and on the mailing lists
9are willing to help you. An overview of the <acronym>LFS</acronym> mailing
10lists can be found in <xref linkend="intro-welcome-maillists"/>. To assist us
11in diagnosing and solving your problem, include as much relevant information as
12possible in your request for help.</para>
15<title>Things to check prior to asking</title>
17<para>Before asking for help, you should review the following
21<listitem><para>Is the hardware support compiled into the kernel or
22available as a module to the kernel. If it is a module, is it configured
23properly in <filename>modules.conf</filename> and has it been loaded. You
24should use <command>lsmod</command> as root to see if it's loaded. Check the
25<filename>sys.log</filename> or run <command>modprobe &lt;driver&gt;
26</command> to review any error message. If it loads properly, you may need
27to add the <command>modprobe</command> to your boot scripts.</para></listitem>
29<listitem><para>Are your permissions properly set, especially for
30devices. <acronym>LFS</acronym> uses groups to make these settings easier, but
31it also adds the step of adding users to groups to allow access. A simple
32<command>moduser -G audio &lt;user&gt;</command> may be all that's necessary
33for that user to have access to the sound system. Any question that starts
34out with "It works as root, but not as ..." should review permissions
36prior to asking.</para></listitem>
38<listitem><para><acronym>BLFS</acronym> liberally uses <filename>
39/opt/&lt;package&gt;</filename>. The main objection to this centers around the
40need to expand your environment variables for each package placed there (e.g.
41PATH=$PATH:/opt/kde/bin). In some cases, the package will walk you
42through the changes, but some will not. <xref linkend="intro-important-beyond"/>
43is available to help you check.</para></listitem>
47<title>Things to mention</title>
49<para>Apart from a brief explanation of the problem you're having, the
50essential things to include in your request are:</para>
53<listitem><para>the version of the book you are using (being
55<listitem><para>the package or section giving you
57<listitem><para>the exact error message or symptom you are
59<listitem><para>whether you have deviated from the book or
60<acronym>LFS</acronym> at all.</para></listitem>
63<para>(Note that saying that you've deviated from the book doesn't mean
64that we won't help you. It'll just help us to see other possible causes of your problem.)</para>
66<para>Expect guidance instead of specific instructions. If you are
67instructed to read something, please do so, it generally implies that
68the answer was way too obvious and that the question would not have been asked
69if a little research was done prior to asking. The volunteers in the mailing
70list prefer not to be used as an alternative to doing reasonable research on
71your end. In addition, the quality of your experience with <acronym>BLFS
72</acronym> is also greatly enhanced by this research, and the quality of
73volunteers is enhanced because they don't feel that their time has been abused,
74so they are far more likely to participate.</para>
76<para>An excellent article on asking for help on the Internet in general
77has been written by Eric S. Raymond. It is available online at <ulink
79Read and follow the hints in that document and you are much more likely
80to get a response to start with and also to get the help you actually
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