source: introduction/welcome/askhelp.xml@ ff769b8c

10.0 10.1 11.0 11.1 6.1 6.2 6.2.0 6.2.0-rc1 6.2.0-rc2 6.3 6.3-rc1 6.3-rc2 6.3-rc3 7.10 7.4 7.5 7.6 7.6-blfs 7.6-systemd 7.7 7.8 7.9 8.0 8.1 8.2 8.3 8.4 9.0 9.1 basic bdubbs/svn elogind gnome kde5-13430 kde5-14269 kde5-14686 krejzi/svn lazarus nosym perl-modules qt5new systemd-11177 systemd-13485 trunk upgradedb xry111/intltool xry111/test-20220226
Last change on this file since ff769b8c was ff769b8c, checked in by Manuel Canales Esparcia <manuel@…>, 17 years ago

Updated the XML sources to use DocBook XML DTD-4.4.

git-svn-id: svn://svn.linuxfromscratch.org/BLFS/trunk/BOOK@3656 af4574ff-66df-0310-9fd7-8a98e5e911e0

  • Property mode set to 100644
File size: 4.3 KB
Line 
1<?xml version="1.0" encoding="ISO-8859-1"?>
2<!DOCTYPE sect1 PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
3 "http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd" [
4 <!ENTITY % general-entities SYSTEM "../../general.ent">
5 %general-entities;
6]>
7
8<sect1 id="intro-welcome-askhelp">
9<sect1info>
10<othername>$LastChangedBy$</othername>
11<date>$Date$</date>
12</sect1info>
13<?dbhtml filename="askhelp.html"?>
14<title>Asking for help and the <acronym>FAQ</acronym></title>
15
16<para>If you encounter a problem while using this book, and your problem
17is not listed in the <acronym>FAQ</acronym> (<ulink
18url="http://www.linuxfromscratch.org/faq"/>), you will find that most of the
19people on Internet Relay Chat (<acronym>IRC</acronym>) and on the mailing lists
20are willing to help you. An overview of the <acronym>LFS</acronym> mailing
21lists can be found in <xref linkend="intro-welcome-maillists"/>. To assist us
22in diagnosing and solving your problem, include as much relevant information as
23possible in your request for help.</para>
24
25<sect2>
26<title>Things to check prior to asking</title>
27
28<para>Before asking for help, you should review the following
29items:</para>
30
31<itemizedlist>
32<listitem><para>Is the hardware support compiled into the kernel or
33available as a module to the kernel? If it is a module, is it configured
34properly in <filename>modules.conf</filename> and has it been loaded? You
35should use <command>lsmod</command> as root to see if it's loaded. Check the
36<filename>sys.log</filename> or run <command>modprobe &lt;driver&gt;
37</command> to review any error message. If it loads properly, you may need
38to add the <command>modprobe</command> to your boot scripts.</para></listitem>
39
40<listitem><para>Are your permissions properly set, especially for
41devices? <acronym>LFS</acronym> uses groups to make these settings easier, but
42it also adds the step of adding users to groups to allow access. A simple
43<command>moduser -G audio &lt;user&gt;</command> may be all that's necessary
44for that user to have access to the sound system. Any question that starts
45out with "It works as root, but not as ..." requires a thorough review
46of permissions prior to asking.</para></listitem>
47
48<listitem><para><acronym>BLFS</acronym> liberally uses <filename>
49/opt/&lt;package&gt;</filename>. The main objection to this centers around the
50need to expand your environment variables for each package placed there (e.g.,
51PATH=$PATH:/opt/kde/bin). In some cases, the package will walk you
52through the changes, but some will not. The section called "<ulink
53url="beyond.html">Going Beyond BLFS</ulink>" is available to help you check.</para></listitem>
54</itemizedlist></sect2>
55
56<sect2>
57<title>Things to mention</title>
58
59<para>Apart from a brief explanation of the problem you're having, the
60essential things to include in your request are:</para>
61
62<itemizedlist>
63<listitem><para>the version of the book you are using (being
64&version;),</para></listitem>
65<listitem><para>the package or section giving you
66problems,</para></listitem>
67<listitem><para>the exact error message or symptom you are
68receiving,</para></listitem>
69<listitem><para>whether you have deviated from the book or
70<acronym>LFS</acronym> at all.</para></listitem>
71</itemizedlist>
72
73<para>(Note that saying that you've deviated from the book doesn't mean
74that we won't help you. It'll just help us to see other possible causes of your problem.)</para>
75
76<para>Expect guidance instead of specific instructions. If you are
77instructed to read something, please do so. It generally implies that
78the answer was way too obvious and that the question would not have been asked
79if a little research was done prior to asking. The volunteers in the mailing
80list prefer not to be used as an alternative to doing reasonable research on
81your end. In addition, the quality of your experience with <acronym>BLFS
82</acronym> is also greatly enhanced by this research, and the quality of
83volunteers is enhanced because they don't feel that their time has been abused,
84so they are far more likely to participate.</para>
85
86<para>An excellent article on asking for help on the Internet in general
87has been written by Eric S. Raymond. It is available online at <ulink
88url="http://www.catb.org/~esr/faqs/smart-questions.html"/>.
89Read and follow the hints in that document and you are much more likely
90to get a response to start with and also to get the help you actually
91need.</para>
92</sect2>
93
94</sect1>
95
Note: See TracBrowser for help on using the repository browser.